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Making a complaint

If you feel the issue you wish to complain about can be resolved with The Company please contact the Superintendent Pharmacist by using the form on this page. (You may leave a message anonymously). The Hive Pharmacy Ltd takes complaints very seriously and we will respond to you within 2 days. Our complaints procedure is part of the NHS system of dealing with complaints.  Our procedure meets national criteria & Our Pharmacist can give you further information.

The NHS has its own complaints procedure, for any formal complaint. You can find detailed information about the NHS complaints procedure on
You can also raise your concerns by getting in touch with regulatory bodies, such as the GPHC.

PALS – Patient Advice and Liaison Service
You may also seek advice form your local Patient Advice and Liaison Service (PALS). PALS are not part of the complaints procedure itself but they might be able to resolve your concerns informally or they can tell you more about the complaints procedure and independent complaints advocacy services.

ICAS – Independent Complaints Advocacy Service
If you need advice and support in making your complaint, please contact the Independent Complaints Advocacy Service (ICAS), who can offer assistance to people who want to complain about the NHS. ICAS can be contacted on 0300 4568349 or you can email us at

Patient Satisfaction Survey

The NHS requires pharmacies to survey their patients every year. The survey is available by clicking the button here...

Survey results are published on and you can see live results for this year at the end of the survey.

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