Terms and Conditions

Changes to these terms

We may revise these terms of use at any time by amending this page.

Please check this page from time to time to take notice of any changes we made, as they are binding on you.

Changes to our site

We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that our site, or any content on it, will be free from errors or omissions.


All brand names, product and service names and titles and copyrights used in this site are trademarks, trade names, service marks or copyrights of their respective holders. No permission is given by Hive Pharmacy for their use by any person other than the said holders and such use may constitute an infringement of the holders' rights.


All designs, text, graphics and their selection and arrangement on this website are the copyright of Hive Pharmacy or its content providers. Permission is granted to users to electronically copy or print portions of this site for their own personal, non-commercial use. Any other use of materials on this site without Hive Pharmacy Ltd's prior written consent is strictly prohibited.

NHS Repeats Management

NHS Repeat Prescription Ordering

Hive Pharmacy encourages patients to order directly with their GP, however, it also accepts repeat prescription requests from its patients.


Our service involves forwarding your request to the relevant  GP surgery once. This is done by email using our patient medication record system (PMR) . Our service then dispenses your prescription as it is received usually 2-3 days later. Hive Pharmacy processes thousands of such requests each month. Please note that due to the volume, we do not chase for any prescriptions not received. In the event a prescription is not received it would be for the patient to contact the surgery.

Hive Pharmacy will forward requests for repeat medication, not acute medication. Requests for medicines not on the GP repeat list are unlikely to be prescribed.

NHS Prescriptions Posting

Hive Pharmacy does send NHS medication in the post using a parcel service such as Royal Mail. 

This service is not funded by the NHS. Hive Pharmacy covers the postage cost. Our service uses 2nd class post in the main. 

Hive Pharmacy reserves the right to refuse provision of this service.

Online Bookings

Hive Pharmacy accepts online bookings with its pharmacists. Some services can be booked for free and others require a deposit. The full deposit will go toward the cost of any treatment offered on the day of the appointment, therefore making the consultation free of charge.

Bookings that are free may be cancelled at any time. 

Bookings that a deposit has been paid may be cancelled at any time, however, the deposit will not be returned if the cancellation is within 48 hours of the appointment.

Online Sales

Content - Product Information

We take care in creating the content on our website but we’re all human, so we can’t guarantee that all information is completely up-to-date and free of mistakes. 

We have taken every care in the preparation of the content of this website, however, we cannot guarantee that the information will always be completely up-to-date and free of mistakes.

Sometimes colours and product packaging can differ from what is displayed on our product page. If you see any major discrepancies please get in touch to info@hivepharmacy.com.
To the extent permitted by applicable law, Hive Pharmacy Ltd upholds the accuracy of the information contained on this website as much as possible but will accept no liability for any loss or damage arising as a result of any inaccuracies.
Hive Pharmacy Ltd are not liable for any loss or damage, which may arise from the use of any of the information contained on this website.



Delivery costs to the customer are as per the checkout page. 

If a delivery fails due to incorrect information supplied by the customer, the parcel should be reverted back to us by Royal Mail. In this case, we will not resend the parcel until we receive the required repackage and re-postage cost from the customer. This can vary depending on weight.




In the event, the customer places a fragrance order, receives it and then notices they in fact ordered the incorrect product - the customer must notify us using the contact form within 24 hours of receipt of the product.  

The product must be kept in its original packaging and returned to us at the customers expense.  We advise all packages to be returned using “recorded delivery” post. Only if we receive the returned product in good condition will we be able to replace it.

The customer will then also be responsible for the re-postage cost - this can vary depending on weight.

Other products related to medical use cannot be returned unless there is fault. This is because the medical product cannot be resold.

Unsatisfactory Product

Perfume. An opened perfume cannot be returned if the customer does not like the smell of it. If a product arrives with a fault - i.e the spray pump is not working then please notify us within 24 hours of receiving the product.  If you notify any later we may not be able to assist.

We will in such cases require you to return the item.  A pre-paid postage label will be sent to you and upon receipt a replacement will be sent out.

Medical Product. Please contact us using the contact form to start an investigation. Some items we will deal with, and some items will be dealt with by the manufacturer.

Price information

Hive Pharmacy has taken great care to ensure prices are accurate. Prices may change over time and will be updated immediately on our site. If any errors are made in pricing we will work to quickly rectify this, any orders made on products with pricing errors may be cancelled and refunded.

Royal Mail  “missing” claims


Please note the following:-

For First Class - please allow 1-2 working days for delivery from the date of dispatch

For Second Class - please allow 2-3 working days for delivery from the date of dispatch

In the event you do not receive your items in these time frames please do contact us.  We can check the tracking number to see if the parcel has been left with a neighbour or to see if delivery was attempted.

In the event the tracking number shows Royal Mail have not yet attempted to deliver the item - you will need to wait for a period of 10 working days from the date the parcel could have been delivered.  If you do not receive it in this time frame it will then be classed as “missing”.


Please notify us and we can submit a claim on your behalf.  It is only at this stage (after the 10 days have expired) that we can then discuss with you whether you would like a refund of the items re-sent.  


Whilst your claim is being processed with Royal Mail - should you receive the items you have a duty to notify us immediately so that we can let Royal Mail know.


Perfume Rewards


All rewards as subject to availability.

On occasion, we may not have your preferred choice of tester in stock. 

In this case, we will attempt to contact you by phone call to ask you to pick an alternative. 

We will try once but if there is no answer, we will choose an alternative scent to send you.


​Dispatch of items


All perfume orders placed by 10.00am Monday to Friday will (subject to stock availability) be dispatched the same day (unless we are on holiday and the website states otherwise).  

If there will be a delay with dispatching an order due to stock availability we will contact the customer to notify them.

Medical orders will usually be dispatched the next business day.

Contact Details


Should you need to contact us then please do so using the Contact Form on the website or e-mail at vandana@hivepharmacy.com

In Store - Policy

Returns cannot be accepted for Medicines or Baby Milk that have left the store. This is because returned medicines and baby milk cannot be resold.


At this time, HIVE is operating its store with reduced hours to cope with increased workload. We encourage our customers to communicate with us remotely as much as possible. Online NHS sign ups are welcomed but will not be actioned for approx 2 weeks. 

regulated by:






Providing NHS services

HIVE is a Registered Trademark of The Hive Pharmacy Ltd.

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